RETURN POLICY
Our return policy is valid for 2 days only if the product is defective, damaged, or different than ordered. We do not provide returns in any other case. If 2 days have passed since your purchase, unfortunately, we cannot refund you. If you find out that the product is defective or is different from the specified order, please notify us via email at info@the-odora.com within 2 days of receipt. You must state the reason for the return, order number, and product description. Then return the item in its original packaging. After inspection and confirming that the goods are damaged or different from the order, we will contact you to provide a full refund, replacement, or exchange.
CANCELLATION POLICY
Here at Miss. Arlene’s and www.the-odora.com, we pride ourselves in how fast our orders ship out, but for this reason, we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting it to prevent the need for cancellation. Nevertheless, if you need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery. We will issue a refund minus any applicable return shipping fees shortly after receiving the return at our warehouse.
Please note that customers will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.
However: on Damaged or Defective Orders: Please refuse delivery if your order appears damaged, defective, or incorrect. Once the shipper has rejected delivery, you will have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damage. Please include a detailed description of the damages or defects pictures, emailed to info@the-odora.com. Once we have received this information, a replacement will be sent to you within 5 to 7 business days.